1. Introduction

Yorkshire Heritage Windows (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

Visit our website

Submit an enquiry

Request a quotation

Download brochures or information

Book consultations

Contact us via phone, email, forms or social media

Interact with our advertising campaigns

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable UK privacy laws.

Personal data means information capable of identifying an individual, including names, addresses, contact details, IP addresses and project information.

2. Data Controller Information

Yorkshire Heritage Windows is the data controller responsible for processing your personal data.

Contact Details:

Yorkshire Heritage Windows
370 Woodside Road
Wyke
Bradford
BD12 8HT

Email: [email protected]
Telephone: 01274 675111

For privacy-related enquiries please use the subject line:

“Data Protection Request”

3. Legal Basis For Processing

We process personal information under one or more of the following lawful bases:

Consent

Where you provide consent for marketing communications, brochure downloads or enquiry follow-ups.

Contract

Where processing is necessary to prepare quotations, provide products, arrange surveys or complete installations.

Legitimate Interests

For improving services, website performance, customer support, marketing analysis and business operations.

Legal Obligations

Where required for taxation, guarantees, regulatory compliance or other legal requirements.

4. Information We Collect

We may collect and process:

Contact Information

Name

Email address

Telephone number

Property address

Postal address

Project Information

Property type

Window and door requirements

Conservation area or listed building details

Project scope and specifications

Photos, measurements and documents provided

Notes from consultations and surveys

Website & Technical Information

IP address

Browser type

Device information

Cookies and tracking identifiers

Pages visited

Website behaviour information

Marketing Information

Advertising source information

Facebook lead form submissions

Google Ads interactions

Website enquiries

Brochure requests

Consultation bookings

5. How We Collect Information

We collect information when you:

Complete website forms

Submit landing page enquiries

Download brochures

Request quotations

Contact us via email or telephone

Engage with social media content

Book consultations

Interact with advertising campaigns

Visit our website

6. How We Use Your Information

We use your information to:

Respond to enquiries

Arrange consultations and surveys

Prepare quotations

Manage installations and deliveries

Provide customer support

Improve our services and website performance

Send requested brochures and information

Measure advertising effectiveness

Maintain records relating to guarantees and installations

Meet legal obligations

We do not sell personal data to third parties.

7. Marketing Communications

Where appropriate, we may contact you regarding:

Your enquiry

Consultation arrangements

Quotations

Product information

Brochures and project inspiration

Service updates

Relevant marketing communications

You may opt out of marketing communications at any time by contacting us or using unsubscribe links where provided.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve performance and user experience.

Cookies may help us:

Understand visitor behaviour

Measure website performance

Improve marketing campaigns

Recognise returning visitors

Deliver relevant advertising

Types of cookies used include:

Essential Cookies

Required for website functionality.

Performance Cookies

Used for analytics and website improvements.

Advertising Cookies

Used by platforms such as Google and Meta to improve ad relevance and measurement.

Third Party Cookies

Used by external services integrated with our website.

You may manage cookie preferences through your browser settings.

9. Analytics & Advertising Platforms

Google Analytics

We use Google Analytics to understand visitor behaviour and improve our website experience.

Information may include:

Page visits

Device information

Session duration

Website interactions

Google Ads

We use Google Ads and conversion tracking to measure advertising effectiveness and understand which campaigns generate enquiries.

Meta / Facebook Advertising

We use Meta technologies including:

Facebook Pixel

Conversion tracking

Custom audiences

Retargeting campaigns

Lead forms

These tools help us improve advertising performance and show relevant content.

10. CRM & Automation Systems

We use customer relationship management systems and automation software to manage enquiries and customer communications.

This may include:

Lead storage

Appointment scheduling

Email communication

SMS reminders

Consultation management

Pipeline tracking

Brochure delivery

Platforms used may include:

GoHighLevel / LeadConnector

Email providers

Website integrations

Where Facebook Lead Ads, website forms or advertising campaigns are used, information may automatically transfer into our CRM systems for processing and customer management.

11. Sharing Information With Third Parties

We only share data where necessary and with trusted providers.

This may include:

Installation teams

Surveyors

Product manufacturers

Delivery partners

Website hosting providers

Email providers

Google services

Meta / Facebook services

CRM providers

Analytics platforms

All providers are expected to process information securely and only where required.

We do not sell personal data.

12. International Transfers

Some service providers may store or process information outside the UK.

Where this occurs, we ensure suitable safeguards are in place including:

UK adequacy regulations

Standard Contractual Clauses (SCCs)

Equivalent legal protections

13. Data Retention

We retain information only for as long as reasonably necessary.

Typical retention periods may include:

Enquiries & Quotations

Up to 24 months

Customer Records

Retained where necessary for installations, warranties and legal obligations

Marketing Data

Until consent is withdrawn or no longer required

Financial & Legal Records

Retained in accordance with applicable laws

Information no longer required will be securely deleted or anonymised.

14. Data Security

We take reasonable technical and organisational measures to protect your information.

Security measures may include:

Restricted access controls

Secure systems and passwords

CRM permissions

Encrypted connections

Staff access limitations

Only authorised personnel and approved service providers may access personal information.

15. Your Rights

Under UK GDPR you have rights including:

Right to access

Right to rectification

Right to erasure

Right to restrict processing

Right to object

Right to data portability

Right to withdraw consent

Right to complain

Requests may be submitted to:

[email protected]

16. Complaints

If you believe your information has been handled incorrectly you may contact:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

We would appreciate the opportunity to address concerns first where possible.

17. Changes To This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and the effective date will be updated accordingly.

Contact Us

Yorkshire Heritage Windows
370 Woodside Road
Wyke
Bradford
BD12 8HT

Telephone: 01274 675111
Email: [email protected]
Website: www.yorkshireheritagewindows.com