1. Introduction

Welcome to Yorkshire Heritage Windows Ltd (“Yorkshire Heritage Windows”, “we”, “our”, “us”).

These Terms of Service (“Terms”) govern the use of our services and apply to all enquiries, quotations, purchases, supply-only orders, installation projects and interactions with our business.

By requesting quotations, placing orders or using our services, you agree to these Terms.

2. Services Provided

Yorkshire Heritage Windows provides bespoke window and door solutions throughout the United Kingdom.

We offer two service options:

Supply Only
Supply of made-to-measure windows, doors and associated products delivered to your specified address.

Supply & Installation
Supply together with professional installation services carried out by our trained installation teams.

Installation services are currently offered within Yorkshire only. Supply-only services may be available nationally.

All products are manufactured to customer specifications and are considered bespoke items.

3. Customer Responsibilities

Customers are responsible for ensuring all information supplied is accurate.

For supply-only orders, customers remain responsible for:

Measurements

Sizes and dimensions

Product specifications

Opening configurations

Product selections

Yorkshire Heritage Windows cannot accept liability for errors arising from incorrect measurements or information provided by customers.

If assistance is required with measurements or specifications, customers should contact us before placing an order.

For installation projects, customers agree to:

Provide safe access to the property

Ensure installation areas are reasonably clear and accessible

Notify us of any known issues affecting installation

Provide suitable access during agreed appointment times

Customers remain responsible for obtaining any required planning permissions, listed building consent or conservation approvals where applicable.

We may provide guidance but cannot guarantee approvals.

4. Pricing & Payment

All prices will be clearly communicated before order confirmation.

Manufacturing will not begin until payment arrangements have been agreed.

Where applicable:

Full payment may be required prior to manufacture

Deposits may be requested

Staged payments may apply for larger projects

Accepted payment methods will be confirmed within quotations, invoices or order documents.

All quotations remain subject to confirmation.

5. Delivery

Estimated delivery times will be provided where possible following order confirmation.

Delivery dates are estimates only and may occasionally change due to circumstances outside our control.

Examples include:

Supplier delays

Manufacturing lead times

Material shortages

Transport disruption

Weather conditions

Customers must ensure suitable arrangements are made to receive deliveries at the agreed location.

Risk in supplied goods passes upon delivery.

6. Installation Services

For installation projects, works will be scheduled once products are ready.

Customers agree to provide access at agreed times.

While reasonable care is taken to minimise disruption, installation works may involve:

Noise

Dust

Temporary access restrictions

Removal of existing products

Yorkshire Heritage Windows will take reasonable steps to maintain cleanliness and protect working areas throughout the installation process.

7. Cancellations & Returns

As all products are bespoke and manufactured specifically to customer requirements, orders cannot normally be cancelled once production has begun.

Returns will only be considered where:

Products arrive damaged

Products are faulty

Products materially differ from agreed specifications

Customers should notify us within 48 hours of delivery and provide supporting photographs where possible.

This does not affect statutory rights.

8. Warranty

Products supplied by Yorkshire Heritage Windows are covered by applicable manufacturer warranties relating to material or workmanship defects.

Warranty details will be supplied within quotations, order documents or completion documentation where applicable.

Warranty exclusions include:

Damage caused by misuse

Improper maintenance

General wear and tear

Accidental damage

Third-party modifications

Structural movement

Incorrect installation by third parties on supply-only projects

Customers should follow any maintenance guidance provided.

9. Limitation Of Liability

Yorkshire Heritage Windows shall not be liable for indirect, incidental or consequential losses arising from the use of our products or services.

Our total liability relating to any claim shall not exceed the amount paid for the relevant order.

Nothing within these Terms excludes liability where exclusion would be unlawful.

10. Ownership Of Goods

Ownership of supplied goods remains with Yorkshire Heritage Windows Ltd until payment has been received in full.

Risk passes to the customer upon delivery or completion of installation where applicable.

11. Intellectual Property

All branding, content, images, designs, brochures, website material and intellectual property used by Yorkshire Heritage Windows remain our property unless otherwise stated.

No material may be copied, reproduced, distributed or reused without prior written consent.

12. Data Protection

We process personal information in accordance with applicable UK data protection legislation and our Privacy Policy.

Information relating to enquiries, quotations, consultations and customer projects may be stored and processed for business purposes.

Further information can be found within our Privacy Policy.

13. Force Majeure

Yorkshire Heritage Windows shall not be liable for delays, disruption or inability to fulfil obligations resulting from circumstances outside our reasonable control.

Examples include:

Weather events

Supply chain disruption

Material shortages

Transport issues

Utility failures

Industrial action

Government restrictions

Events affecting manufacturing or logistics

Where possible we will communicate any delays promptly.

14. Changes To These Terms

We reserve the right to update these Terms periodically.

Updated versions will be published on our website together with the revised effective date.

Continued use of our services following updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Contact Details

Yorkshire Heritage Windows Ltd
370 Woodside Road
Wyke
Bradford
BD12 8HT

Company Registration Number: 09580697

Telephone: 01274 675111
Email: [email protected]
Website: www.yorkshireheritagewindows.com